Policies

MARYLAND CRAB CAKES SHIPPING, PRIVACY AND RETURN POLICIES

SHIPPING AND HANDLING POLICY

All orders(Maryland Crab Cakes) are shipped overnight and are shipped in styrofoam boxes using gel-packs. We take pride in assuring that your package arrives as fresh as possible.

Orders are only shipped on Mondays and Thursdays. Orders must be received before Noon EST on Mondays and Thursdays to ensure same day shipment. Orders received after Noon EST will be shipped the next shipping day (Monday or Thursday). Maryland Crab-Cakes can be refrigerated for a few days and enjoyed at a later time.

PRIVACY POLICY

The information we receive from or about you is stored on systems designed to prevent the loss, misuse, unauthorized access, disclosure, alteration or destruction of that information. In addition, we encrypt your transmission of sensitive information (e.g. credit card numbers, account passwords) in the interested if heightened privacy protection and information integrity.

Financial information is stored in a secure location that is accessible only by designated staff and used only for the purposes for which you have provided the information.

You are solely responsible for maintaining the secrecy of your passwords and/or any account information. Remember, please be careful and responsible whenever you are online.

RETURN POLICY

If your order is spoiled or damaged due to negligence of “Chesapeake Bay Seafood”, we will replace it free-of-charge. If you receive your order and it is damaged or you suspect spoilage, please do not discard until a representative from Chesapeake Bay Seafood is contacted.